Privacy Policy

Personal Data Collection

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This data may include: your email address and a password, your employer's name, a phone number, a record of any correspondence between you and us, your responses to any surveys or questionnaires that we may use for research purposes, details of your visits to the Site and the resources you access, and information we may request from you if you report a problem with the Site. Information may be collected without you actively providing it, through the use of various technologies and methods, such as Internet Protocol (IP) addresses and cookies. You do not have to provide us with personal information, but you may not be able to take full advantage of the services we offer without doing so.

Use of Personal Data

We will use personal data for the purpose for which it is collected and will retain the data only for as long as is necessary for that purpose. We may retain a client's information for as long as their account is active or as needed to provide services, comply with our legal obligations, or for any of the purposes listed above. Access to personal data is strictly limited to Arxia personnel who have proper authorization and a clear business need for that data.

We will use your information to:

• ensure that the Site's content is presented in the most effective manner for you and for your computer, and to customize the Site to your preferences;
• help with the overall improvement of the Site;
• carry out and manage any obligations arising from any agreements entered into between you and us;
• contact you and notify you about changes to the Site or the services we offer (unless you have asked us not to do so);
• analyze how users and visitors use the Site and for internal marketing and research purposes;
• provide you with support, if requested;
• we will not sell your information to any third party, nor will we use it for any third-party marketing.

Use of Cookies

The Arxia website uses cookies or similar technologies to ensure the best user experience and to analyze trends, administer the site, track user movements on the site, and gather demographic information about our user base as a whole. Cookies are small text files that are placed on a user's device to track usage patterns and record preferences. Our cookies do not contain information that can personally identify individuals. We gather certain information automatically through the use of cookies and tracking technologies, such as Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, files viewed on our site (e.g., HTML pages, graphics), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site. Website users can control the use of cookies at the individual browser level, but if users choose to disable cookies, it may limit the use of certain features or functions on our website or service.

Sharing of Personal Data

Personal data will not be shared with third parties except in circumstances where such sharing is necessary to provide our services. We will not disclose personal data to third parties for the purpose of allowing them to market their products or services to our clients. In certain situations, Arxia may be required to disclose personal information in response to lawful requests by supervisory authorities to meet GDPR requirements. We may also disclose personal information if required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect the safety of our customers or the safety of others, investigate fraud, or respond to a government request.

Security of Processing

We will process personal data securely, applying and maintaining appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, especially where the processing involves the transmission of data over a network, and against all other unlawful forms of processing.

Access, Rectification, or Erasure of Personal Data

Customers have the right to access, rectify, or request the erasure or restriction of processing of any information we have collected, at any time. To help us keep personal data up-to-date, we advise users to inform us of any changes or discrepancies. To view and/or edit your personal data, to receive information on how long Arxia intends to retain your personal data, for other questions related to access to your personal data, or if you would like to inquire whether we hold or process any of your personal information on behalf of a third party, you can write to us at office@arxia.comoffice@arxia.com.

Marketing e-mails

Arxia is upon consent allowed to send the customers marketing e-mails. This specific form of consent must be freely given, specific informed and unambiguous. These requirements are fulfilled when customers have opted-in to receive marketing e-mails (actively agreed). Customers will always have the right to object, on request and free of charge, to the processing of personal data relating to the customer for purposes of direct marketing activities without having to provide specific justifications. A customer can do so by using the “Unsubscribe” link found in emails received from us or by contacting us at office@arxia.com. Once a customer has objected, the personal data of that customer will no longer be processed for direct marketing. The marketing e-mails contain information which we believe may be of interest to our customers such as the latest news on our products and services.

Responsibility

Arxia is responsible for and will at any given time be able to demonstrate compliance with the GDPR. Arxia shall maintain records of processing activities under its responsibility containing the information required by the GDPR and where applicable make the records available to the supervisory authority on request. Any inquiries concerning this policy can be directed office@arxia.com office@arxia.com.

Complaint

Customers have the right to file a complaint concerning our processing of their personal data. All queries and complaints shall be handled in a timely manner in accordance with internal procedures. In the unlikely event that customers have suffered harm due to a breach of their rights under the data protection policy and Arxia has not handled the complaint in a sufficient manner, customers may lodge a complaint with the supervisory authority. Complaints can be submitted to office@arxia.comoffice@arxia.com.

Changes to this policy

This policy may be updated from time to time, e.g. due to modifications of relevant legislation or changes to Arxia’s corporate structure. If any material changes are made, customers will be notified by mean of notice on the website prior to the change becoming effective. We encourage all our users to periodically review this page for the latest information on our privacy practices.

Our Details

This website is owned and operated by Arxia SRL. We are registered in Romania under VAT (tax identification number) RO8472530, and our registered office is at Str. Primaverii nr. 8/262, 400540, Cluj-Napoca, Cluj, Romania. Our principal place of business is at Str. Tipografiei nr. 28, 400101, Cluj-Napoca, Cluj, Romania.

You can contact us:

• by post, to the postal addresses given above;
• folosind formularul de contact al site-ului nostru web;
• or by email office@arxia.com